Frequently asked questions
Can private persons buy from Satmarin as well?
Yes. While the largest part of our products are usually not suitable for private use there are products that can be of intrest to private individuals.
Register to see prices
Some manufacturers do not allow prices to be made directly available on a website which is why you will need to register to see all our prices. We will not use your email address for commercial email nor share it with 3rd parties.
General return rules
Satmarin accepts returns for consumer products in Belgium, Netherlands and Luxembourg. Other coutries, in and outide of European Union contact us first.
What are the exceptions on the return conditions?
You probably understand that you can’t return the following products:
Software with a broken seal. That means you can’t return the latest FIFA after you’ve installed it and played a quick match. Digital activation codes, for example for Microsoft Office.
Vouchers, gift cards, and credit. Even if you haven’t used them yet.
We can’t refund you for services performed by engineers or installers either. These include: Installation and build-in costs. Redeemed vouchers for build-in and/or installation. Costs for special shipping options
Will you pick up my product or do I have to return it myself?
This depends on the specific product. We offer different solutions for small products and large products.
Most products can be returned to us. Pack up the product and send it to us via a bpost point or parcel locker in your area
Will I get the full purchase amount back after I return my product?
Almost always. But it does depend on the condition of your product, of course. To get the full purchase amount back, it’s important for you to return the product in its original condition and without damage. That way, we can make someone else happy with this product.
Otherwise, we’ll have to determine the depreciation based on the condition of your product.
You can inspect the product as you would do in the store. Example: you can take a pan out of the box and look at it from all sides, but you can’t cook with it.
What are the return conditions?
You can register your return within 30 days of receiving the product. After that, you’ll have another 14 days to return your product for free. You have 2 options: Exchange your product for a new one for free or rReturn your product for free and get a refund.
To get the full purchase amount back, it’s important to return your product in its original condition and make sure it’s undamaged. Handle the product as you would do in the store.
You can indicate your choice in the [online return form] After 30 days, we’ll repair your product and the above options no longer apply.
When do I receive my refund after returning my product?
As soon as we’ve processed your return, we’ll refund you within 5 working days. The time it takes for a refund to appear on your bank account depends on the payment method.
You might get your money back in several installments. This can be due to two things:
- You’ve paid for your order with a gift card, either completely or partially. You’ll get refunded with shop credit.
- You’ve exchanged a product for a different one. In that case, we’ll refund the purchase value of the first product to the payment method you used to pay the first time. Did you pay an additional amount for the replacement product? You’ll be refunded that amount separately.
What return options do I have?
You have 3 options within 30 days of receiving your product:
- Exchange your product for a new one for free.
- Have your product repaired.
- Return your product for free and get a refund.